CUSTOMER SERICE AND ACCOUNT MANAGEMENT
Is Serving Your Passion?
Salary 16-20k per annum
Core skills
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Strong communication skills; both verbal and written. Clear and concise when communicating with both colleagues and partners
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Ability to build rapport and maintain strong relationships
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Proactive, a professional outlook with strong business acumen
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Dedication to deliver and meet team and business objectives
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Results-orientated while balancing other business considerations
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Work efficiently and effectively, both in a team and as an individual
Attitude
All Red Sky employees must present a professional, efficient image at all times and undertake any tasks reasonably requested of them by the company.
We’re looking for somebody with:
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A can-do attitude
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Lots of energy - a team player who can work off their own initiative
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A heightened sense of urgency
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Actively demonstrate a passion for the business
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Provide accurate and comprehensive solutions to customer problems.
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To manage all internal systems and liaise with outside suppliers and vendors
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Research, resolve and respond to complex support requests via Zendesk
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Provide customer service to all customers
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Answer all incoming calls, manage the support email address via ZenDesk and respond to any incoming emails from customers.
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Participate in team projects that enhance the quality or efficiency of the support service.
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Contribute solutions to the database.
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Acquire and maintain knowledge of relevant product offerings, current support policies, methods of support delivery, in order to provide technically accurate solutions to customers
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Manage technical support queries and escalations to comply with standard policy and procedures.
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Update the Call Management system with accurate information. Microsoft Dynamics
CRM and other in house platforms.
please send your cv to sales@redskytelecom.com
Job purpose
To plan and carry out customer service duties both internally and to external customers, to provide admin duties as and when required.