CUSTOMER SERICE AND ACCOUNT MANAGEMENT

Is Serving Your Passion?

Salary 16-20k per annum

Core skills

  • Strong communication skills; both verbal and written. Clear and concise when communicating with both colleagues and partners

  • Ability to build rapport and maintain strong relationships

  • Proactive, a professional outlook with strong business acumen

  • Dedication to deliver and meet team and business objectives

  • Results-orientated while balancing other business considerations

  • Work efficiently and effectively, both in a team and as an individual

Attitude
 

All Red Sky employees must present a professional, efficient image at all times and undertake any tasks reasonably requested of them by the company.

 

We’re looking for somebody with:

  • A can-do attitude 

  • Lots of energy - a team player who can work off their own initiative

  • A heightened sense of urgency

  • Actively demonstrate a passion for the business

  1. Provide accurate and comprehensive solutions to customer problems.

  2. To manage all internal systems and liaise with outside suppliers and vendors

  3. Research, resolve and respond to complex support requests via Zendesk

  4. Provide customer service to all customers

  5. Answer all incoming calls, manage the support email address  via ZenDesk and respond to any incoming emails from customers.

  6. Participate in team projects that enhance the quality or efficiency of the support service.

  7. Contribute solutions to the database.

  8. Acquire and maintain knowledge of relevant product offerings, current support policies, methods of support delivery, in order to provide technically accurate solutions to customers

  9. Manage technical support queries and escalations to comply with standard policy and procedures.

  10. Update the Call Management system with accurate information. Microsoft Dynamics

       CRM and other in house platforms.

 

please send your cv to sales@redskytelecom.com 

Job purpose

To plan and carry out customer service duties both internally and to external customers, to provide admin duties as and when required.